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Terms of service



Introduction and acceptance of the General Conditions of Sale

These general terms and conditions (hereinafter also "General Conditions") govern the offer by 3ND S.r.l. (hereinafter also "Enoteca Compagnucci") of products on (hereinafter also "Site"). The General Conditions must be accepted by the User when registering on the Site, in order to be able to take advantage of the offers made therein and to proceed with the purchase of products.

Enoteca Compagnucci reserves the right to modify at any time in whole or in part the General Conditions, notifying Users via the Site with at least 30 days notice, if the methods of use of the products and services offered have changed. Users are therefore required to periodically consult this page, in order to always be informed about the conditions applied. It is understood that the use of the Site following these changes implies the tacit acceptance of the same.


Ownership of the Site - Types of offers

The Site is owned by CAM S.r.l., with registered office in Sarnano, Via Benedetto Costa, 30, C.F. and VAT number 01998720435. The name "Enoteca Compagnucci" is a registered trademark of CAM Srl. The products on the Site are resold by Enoteca Compagnucci directly, also in the form of drop-shipping (hereinafter also "Direct Sale" ) or by commercial partners (hereinafter also "Partners") of Enoteca Compagnucci. Unless otherwise specified on the detail page of the property, it must be understood that the products are sold directly by Enoteca Compagnucci. Conversely, in the event of the sale of products by a Partner, Enoteca Compagnucci offers a mere intermediation service (hereinafter also "Intermediate Sale") and operates in the name and on behalf of the Partner, remaining in all respects unrelated. to the relationship, and therefore to the sales contracts stipulated between the User and the Partner himself.

The products can be sold either through a permanent catalog or through "flash-deal" formulas or promotions that provide for product availability subject to quantity and / or time limits. The product offer relates to the food, spirits and accessories categories (wines, sparkling wines, beers, rum, grappas, other spirits and spirits, coffee, packaged products such as sauces, honey, canned meats and other food products and accessories for the preparation, consumption or storage of food). Following a purchase transaction, Enoteca Compagnucci will issue the User with an order confirmation and an indication, in the case of Intermediate Sale, of any Partner who will ship the goods.


Site Registration

The Site is aimed exclusively at Users who have reached the age of 18. Navigation and use of the services offered within the Site are made accessible after the registration procedure.

Registration is free. Users who register on the Site must provide some personal data and follow all the steps from the procedure (hereinafter also "Complete Registration"). At the time of complete registration, the User will be asked to choose a Username and Password, which the User undertakes not to transfer even temporarily to third parties and to keep with due care, diligence, and secrecy under his own responsibility, constituting such credentials. the only means to identify the User and to validate his access to the offers.The User is therefore informed that all acts performed through the use of these credentials will be attributed to him and will have binding effect towards him

The User is required to immediately inform Enoteca Compagnucci of any unauthorized or improper use of his login credentials or to report any violations by third parties. If Enoteca Compagnucci finds violations, it may at its discretion inhibit access, permanently delete the information contained therein or refuse the opening of new accounts by the same User.

At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a cancellation request, however, Enoteca Compagnucci may temporarily keep, in whole or in part, this information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures.

Complete Registration is required to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also "Account").

Partial Registration on the Site is also allowed (hereinafter also "Partial Registration"), by entering only the user's email address. Partial Registration only allows the user to receive the newsletter, and not to proceed with the purchase of products and / or services, or in any case to carry out other operations on the Site.


Conditions of the offer

The object of Enoteca Compagnucci's offers is the purchase of goods at the prices indicated on the Site. Enoteca Compagnucci reserves the right not to process orders from subjects other than the "consumer" in accordance with its commercial policy. In any case, Enoteca Compagnucci does not sell alcohol to individuals who have not reached the age of 18. By sending the orders, the consumer guarantees that the ordering subject and, if different, the recipient of the goods are both over the age of 18.

Prices are expressed in Euros and are inclusive of VAT. The shipping costs of the goods can be fixed or variable, calculated based on the weight, the number of items selected and / or the destination address of the goods. Shipping costs may also be included in the sale price of some items or be free in the event that the total amount of the order is greater than a certain value or following a specific promotion. However, the User is always informed of the amount of shipping costs before concluding the purchase procedure and making the payment.

The images accompanying the information sheets of a product or offer may not be fully representative of its characteristics but differ in color, size and accessory products shown in the figure. All purchase support information is intended as simple generic information material, therefore not referable to the real characteristics of a single offer.

The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to become aware of them. Enoteca Compagnucci may change the duration or quantity of an offer at any time and at its discretion, it being understood that it will follow up on orders placed during the validity of a particular offer.An offer may be published several times over time, also following agreements with the Partner or supplier of the goods In some cases it is possible that the availability of a good ends after the purchase: in these cases Enoteca Compagnucci, if the conditions are met, will reimburse the User. It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: in such circumstances, the User is aware that he may receive a different product variant than to the one chosen during the purchase.

In the case of promotional sales or through flash-deal formulas as specified above, the full price indicated in the offer ("strikethrough price") and against which the discount applied by Enoteca Compagnucci is calculated may correspond to: p >

(i) at the public list price indicated by the supplier;

(ii) the results of market surveys.

The methods of calculating the Strikethrough Price vary from product to product

Enoteca Compagnucci may also provide a monthly subscription service ("Subscription Service"), ie on an ongoing basis and following a request for activation of the service by the User and until the User requests the deactivation. The service provides, upon payment by the User of a fee indicated on the Site, the supply and relative delivery of wine and / or products selected by Enoteca Compagnucci at its total discretion among those provided in the catalog. P >

Where provided on the Site, Enoteca Compagnucci may donate a percentage of the total amount of the order placed by the User to charity, allocating it to the entity from time to time made known on the Platform in accordance with the regulations adopted by the latter in matter of liberal donations. By way of example only, Enoteca Compagnucci may donate these amounts to research institutions, hospitals, ONLUS etc. In such cases, the User will be able to view the amount that will be donated to charity before concluding the order, on the summary page of the shopping cart.


Purchase procedure and payment methods

Having acknowledged the conditions of the offer, the User can complete the purchase by following the procedure on the Site.

Before finalizing the purchase, a summary will be displayed which will indicate the unit cost of the selected item and the total, in the case of purchasing multiple quantities of the same item or different items. The cost of any shipping, delivery or postal charges can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order is greater than a certain value or following a specific promotion. However, the User is always informed of the amount of shipping costs before concluding the purchase procedure and making the payment. Once the purchase is completed, the User must proceed with the payment, which will be made to Enoteca Compagnucci, both in the case of Direct Sale and in the case of Intermediate Sale. In the case of Intermediate Sale, Enoteca Compagnucci will receive payment in the name and account of the Partner, thus always remaining unrelated to the relationship between the Partner and the User. Unless otherwise specified on the detail page of the property, it must in any case be understood that the products are sold directly by Enoteca Compagnucci.

Following the successful completion of the payment, the User will receive a confirmation email containing information relating to the offer purchased. The email will also contain a reference to these General Terms and Conditions. The confirmation will contain a summary of the delivery and billing address. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times are also indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer or other causes due to third parties or force majeure not attributable to Enoteca Compagnucci. In the case of timed offers (flash-deals), the goods could be sent to the User after the expiry of the same. In the absence of the confirmation email, the purchase cannot be considered validly concluded. In this case, if the amount of the missed purchase should be erroneously charged to the User, the same will be required to promptly notify Enoteca Compagnucci, by sending an email to, in order to allow Enoteca Compagnucci to verify the happened and in case of reimbursement of the amount paid.

The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa, Mastercard, Maestro, Postepay, American Express, Discover (Diners Club International and Pulse) circuits, with PayPal, Apple Pay and bank transfer accounts. Enoteca Compagnucci may, in some or all cases and at its sole discretion, offer the alternative payment method by cash on delivery (in cash upon delivery of the goods).

The amount due is debited, unless otherwise specified in the terms of the offer, upon confirmation of payment. In the case of a bank transfer, at the time of order confirmation, the bank details (IBAN), the amount of the transfer and the order number will be indicated. Payment by bank transfer must be made within the terms possibly indicated and in any case no later than 2 days from the order confirmation, a deadline beyond which it may not be possible to guarantee the evasion of the goods: in this case Enoteca Compagnucci will re-credit the sender, at no additional cost and by bank transfer, any payment received after the deadline.

In the case of Subscription Service, the User authorizes Enoteca Compagnucci to periodically debit the amount on the credit or prepaid card. In this regard, the User declares and guarantees the availability of the sum necessary for the payment of the fee.

If the User realizes that he has provided incorrect and / or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfillment, by sending an email at In all cases, the User is solely responsible for any indication of incorrect and / or incomplete general information or delivery address, resulting in the possibility of losing the sum paid if the goods are delivered to strangers.


Security in transactions

Enoteca Compagnucci is very attentive to the safety of its Users. Enoteca Compagnucci does not process and does not keep the data of the payment instruments (e.g. credit card numbers), which are processed and / or stored by the relative payment service providers. The actual payment takes place through fields for entering the protected and encrypted payment data, served directly by the Shopify Payments payment service.Only after the transaction has taken place, the banking service provider communicates the outcome of the payment to Enoteca Compagnucci, without providing any sensitive information. For this reason, Enoteca Compagnucci has no power over any refusal of the credit card used for payment. Enoteca Compagnucci cannot therefore be held responsible in any way for direct or indirect consequences arising from the use of the credit card by the user to pay for the products and / or services purchased.

Navigation on Enoteca Compagnucci is protected and encrypted with a "128/256-bit Extended Validation SSL" security certificate, issued by Symantec / DigiCert following a precise and constant process of verifying the authenticity of the company's personal information and domain ownership. It is also possible to verify the authenticity of the certificate and its ownership by clicking in the appropriate protection section of the browser in use, generally next to the address bar, on the title of the page or on the status bar.



Enoteca Compagnucci can issue discount codes (hereinafter also "Coupon") that the User can use when purchasing products. Coupons are issued in the form of an alphanumeric code and their value (in euros) is determined unquestionably and at its own discretion by Enoteca Compagnucci. The Coupon can be entered by the User in the appropriate "Coupon" field when entering the order. The coupon thus entered will be automatically deducted, and before payment, from the total amount of the order excluding any shipping costs. Coupons with percentage discounts are not applied to products already in promotion. Coupons are generally usable by the user for a limited period of time, after which they will no longer be usable. The Coupon may be subject to a minimum amount of expenditure under which its use will not be possible. Unless otherwise specified, the Coupon is personal and linked to the User's Account and can be used for a single purchase, after which it will be automatically invalidated. Coupons cannot be combined. Coupons cannot be sold, sold and / or transferred to third parties except with the express authorization of Enoteca Compagnucci. Enoteca Compagnucci reserves the right to cancel any previously issued Coupon, even before expiration, without the obligation to justify the reason and without the right to indemnity or compensation. Enoteca Compagnucci may also issue Coupons in favor of Users who will invite acquaintances, friends and family members to view the offers on the Site and to register on it. To carry out this procedure, the Site provides some features such as "Recommend to a friend", "Send an offer email", "Share on Facebook", "Twitter", other social networks etc. For each new guest who purchases an offer within a certain time period, Enoteca Compagnucci will be able to grant the User a Coupon, of the value determined from time to time at the discretion of Enoteca Compagnucci, to be used on their Account for a subsequent purchase. It also reserves the right to delete the Coupons issued in favor of users who make an improper use, without any notice and without the right to indemnity or compensation.


Shipping and delivery

Enoteca Compagnucci and its partners, if any, accept orders with delivery exclusively to the Italian territory, including the islands, with the exception of San Marino, Vatican City, Livigno and Campione d’Italia.The shipment of the goods takes place within the maximum time indicated in the conditions of the offer and, for timed offers (flash-deal), it could start from the end of the same. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case, Enoteca Compagnucci, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the date of the order and on average the orders take place in 24/48 working hours throughout Italy except for the islands where the average delivery times are 48/72 working hours. In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is sent by Enoteca Compagnucci, both in the case of Direct Sale and Intermediate Sale, in the latter case when the Partner will notify Enoteca Compagnucci of the fact. shipping.

The User will be notified, if available, the name of the courier and the tracking code of the shipment (Air Waybill or "Tracking"), through which it will be possible to track its status. This information, if available, will also be visible within the User Account.

Enoteca Compagnucci cannot guarantee that several products purchased at the same time are delivered with a single shipment, nor that any different shipments arrive at their destination at the same time. The offers, in fact, may refer to products supplied by different Partners and / or not come from a single centralized warehouse. It is not possible to guarantee a precise delivery date or time as this depends on the courier, the destination address and the person in charge of delivery. Enoteca Compagnucci cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level.

In the case of shipping bottles, Enoteca Compagnucci uses patented packaging approved by the courier, designed to ensure the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, not damaged, or otherwise altered, even in the closing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. "Punched packaging", "Crushed packaging", etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objections about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: or to the Partner's email address indicated in the order confirmation. and within the User Account.

In case of non-delivery of the goods within the indicated times, the User will be required to notify Enoteca Compagnucci, who will check with the Partner and / or directly with the courier, the status of the shipment and any anomaly Following a shipment anomaly (for example parcel lost or destroyed during transport), Enoteca Compagnucci will carry out in the case of Direct Sale or request, in the case of Direct Sale in drop shipping mode or Intermediate Sale, a new shipment of the product, compatibly with the availability of the same in the warehouse or at the Partner, without further expenses or burdens for the user, or, to refund the order in full in the case of Direct sale or to ensure that the Partner (directly or through Enoteca Compagnucci) proceeds with the reimbursement in the event of an Intermediate Sale.


Product conformity guarantee

Enoteca Compagnucci works diligently and in absolute good faith in selecting suppliers and Partners, verifying their actual suitability to supply the products in the quantities and according to the characteristics described in the purchase offers, it being understood that Enoteca Compagnucci cannot be responsible for personal injury resulting from any violation by the manufacturers. In any case, Enoteca Compagnucci cannot guarantee the completeness or the content of the information provided by the Supplier or the Partner, nor the perfect correspondence of what is described in the product or offer sheet with the product actually delivered, as well as the legitimacy of the use by the Supplier or Partner of images, videos and distinctive signs. The User is also aware that the images used on the proposals can sometimes only be indicative of the product and not always faithfully represent the delivered product. In the case of Intermediate Sale, and therefore of products supplied directly by a Partner, the latter will be solely responsible for the conformity of the products under warranty. Any complaints must be sent directly to the Partner by email to the address contained in the purchase confirmation and for information also to The Partner will indicate the methods of verification, repair or replacement of the goods, or to authorize Enoteca Compagnucci to issue a refund in favor of the User. In the case of Direct Sales, Enoteca Compagnucci will be directly responsible for the conformity of the products under warranty. In the event of products that are found to be non-compliant, the User will contact Enoteca Compagnucci by sending an email to: Enoteca Compagnucci will provide to indicate a repair center suitable for the verification and repair of the goods under warranty or, once the anomaly has been verified directly, for the subsequent repair or replacement or to make the refund by crediting the title originally used for payment or to issue of a Coupon for an amount equal to the amount of the purchased product. In any case, the legal guarantee is reserved for consumers or individuals who have made a purchase on Enoteca Compagnucci for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.



The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Enoteca Compagnucci or with the Partner without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the effects of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on Enoteca Compagnucci.The withdrawal may be exercised by the Customer, pursuant to Article 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, Part B of the Consumer Code or using the one available at the link: content / right-withdrawal or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent either by letter with return receipt, to CAM Srl, via benedetto costa 30, 62028 - Sarnano (MC) or by email to or, in the case of Intermediate Sale, also to the Partner's email address indicated on the purchase confirmation page and also present in the User Account, also making known Enoteca Compagnucci. The letter a / r must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless Enoteca Compagnucci or the Partner does not collect the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the 'User has communicated to Enoteca Compagnucci or the Partner his decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply the document received by Enoteca Compagnucci following the aforementioned withdrawal notice on the packaging, in which the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid its loss or the inability to identify the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case where Enoteca Compagnucci has not informed the same about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for their intended use and free from signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Enoteca Compagnucci, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the event that the reimbursement has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in value of the asset.

Enoteca Compagnucci can refuse to accept a withdrawal for food products that have been consumed even partially. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.


Exceptions of the right of withdrawal

It is understood in any case that, with reference to the provision of services, the right of withdrawal cannot be exercised by the User after the complete supply of the products by Enoteca Compagnucci if the supply itself has begun with the express agreement of the User and he has accepted to lose the right of withdrawal following the full execution of the service by Enoteca Compagnucci

In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.



Any disbursement of sums by way of reimbursement by Enoteca Compagnucci, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. Enoteca Compagnucci will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a result of using the different means of payment. If the User has expressly chosen a different type of delivery that provides for delivery costs higher than those related to the standard delivery offered by Enoteca Compagnucci ("Additional Costs"), the latter will not be required to reimburse the related Additional Costs. It is understood that, with the exception of cases in which Enoteca Compagnucci has decided to collect the goods directly, Enoteca Compagnucci may withhold the reimbursement until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.


Responsibility of Enoteca Compagnucci

Enoteca Compagnucci will not be liable for damages that may derive from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User's computer equipment, which prevent or delay the provision of services if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner. Enoteca Compagnucci will be liable only for any defects or discrepancies found in the Direct Sale, while in no case will it be liable for any defects or discrepancies found in the Intermediate Sale, for which the Partner will be solely responsible to the User. Consequently, the User is informed that in such situations he will have to address his complaints and act exclusively against the Partner. In any case, Enoteca Compagnucci and / or the Partner cannot in any case be held responsible for delays or defects or discrepancies due to events beyond their reasonable control such as, by way of example only: (i) events of force majeure; (ii) events dependent on the facts of third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions by carriers or shippers.


Industrial and intellectual property

Without prejudice to the limitation on the use of the distinctive signs of the Partners, Enoteca Compagnucci is the owner of all rights relating to the graphic and conceptual content of the Site, as well as the distinctive signs made visible in is therefore forbidden to reproduce, even partially, the content and graphics of the Site, as well as the distinctive signs made visible in the same. Enoteca Compagnucci is also the owner of the technological management platform of the Site.



Personal data are collected and processed in order to follow up on the User's requests. Enoteca Compagnucci guarantees its users to operate in compliance with the legislation on the processing of personal data, governed by the Privacy Code referred to in Legislative Decree no. 196/2003. The privacy policy is to be considered an integral and substantial part of these General Conditions and is accessible in the Privacy section of the Site or from the link: content / privacy. The data controller is 3ND S.r.l. Any complaint must therefore be addressed to:

CAM S.r.l.

Via Benedetto Costa 30

62028 - Sarnano (MC)

When registering, the User may be asked to give his consent to the receipt of commercial information, including by sending newsletters. In this case, the User will be free to give his consent or not.



For the Website to function properly, the use of Cookies is required. Cookies are used to obtain information on the terminals, the operating system, the IP address and the type of browser in use, in order to offer the User a better browsing experience. This is generally statistical data, which does not contain sensitive information. you can deny the use of cookies by activating the option to disable them on the browser or device in use.

More information on cookies is available at the link: content / information-cookie.


Links to third party sites

The Site may contain links, in the form of hyperlinks or banners, to external and third-party websites. Enoteca Compagnucci does not exercise any control over these sites and assumes no responsibility for the accuracy, nature, quality and completeness of the information contained on third party sites. The content of these sites does not represent products, services or information of Enoteca Compagnucci.


Conciliation procedure. Applicable law and competent court

These General Conditions will be governed in every aspect by Italian law.

For any dispute concerning the interpretation, execution and / or termination of the contract between the User and Enoteca Compagnucci, in the case of Direct Sale, or between the user and the Partner in the case of Intermediate Sale, the Parties acknowledge that the Judge of the place of residence or domicile of the User will be competent, if the same is to be considered a "consumer" according to the laws in force on the matter. If, on the other hand, the User is a professional, in the case of Direct Sale the Court of Macerata will be competent, while in the case of Intermediate Sale the Court of the Partner's place of residence will be competent.


Alternative dispute resolution (so-called Alternative Dispute Resolution / On Line Dispute Resolution) and Netcomm Joint Conciliation

Enoteca Compagnucci informs the consumer User pursuant to article 141-sexies of the Consumer Code that, if he has presented a complaint to Enoteca Compagnucci, but has not been satisfied with the outcome of the same or has not received a reply within 30 days, it can start the joint conciliation procedure set up by the Netcomm Consortium. The User can find more information on this procedure as well as the link to the relevant regulation at http: // / Spazio_Consumatori / Conciliation-Equality / Conciliation-Equalitykl. The application form must be sent to or by fax to the following number: +39 02 87181126. The conciliation procedure before the Netcomm Consortium will be carried out in accordance with Article 49 paragraph 1 letter V of the D . Lgs 6 September 2005 n. 206 (Consumer Code).

Enoteca Compagnucci also informs the consumer User that with EU Regulation 524/2013 of 21 May 2013 a European platform was established for the online resolution of consumer disputes, reachable at the following address / ("ODR Platform"). Through the ODR Platform, the consumer will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved. For more information, you can contact Enoteca Compagnucci by email: info @ enotecacom.