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Shipping policy

Enoteca Compagnucci and its partners, if any, accept orders with delivery exclusively to the Italian territory, including the islands, with the exception of San Marino, Vatican City, Livigno and Campione d’Italia. The shipment of the goods takes place within the maximum time indicated in the conditions of the offer and could run from the end of the offer. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case, Enoteca Compagnucci, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 24/48 working hours throughout Italy ad exception of the islands where the average delivery times are 48/72 working hours . In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is sent by Enoteca Compagnucci, both in the case of Direct Sale and Intermediate Sale, in the latter case when the Partner will notify Enoteca Compagnucci of the fact. shipping.

The User will be notified, if available, the name of the courier and the tracking code of the shipment (Air Waybill or "Tracking"), through which it will be possible to track its status. This information, if available, will also be visible within the User Account.

Enoteca Compagnucci cannot guarantee that several products purchased at the same time are delivered with a single shipment, nor that any different shipments arrive at their destination at the same time. The offers, in fact, may refer to products supplied by different Partners and / or not come from a single centralized warehouse. It is not possible to guarantee a precise delivery date or time as this depends on the courier, the destination address and the person in charge of delivery. Enoteca Compagnucci cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level.

In the case of shipping bottles, Enoteca Compagnucci uses patented packaging approved by the courier, designed to ensure the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, not damaged, or otherwise altered, even in the closing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. "Punched packaging", "Crushed packaging", etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objections about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: or to the Partner's email address indicated in the order confirmation. and within the User Account.

In case of non-delivery of the goods within the indicated times, the User will be required to notify Enoteca Compagnucci, who will check with the Partner and / or directly with the courier, the status of the shipment and any anomaly Following a shipment anomaly (for example parcel lost or destroyed during transport), Enoteca Compagnucci will carry out in the case of Direct Sale or request, in the case of Direct Sale in drop shipping mode or Intermediate Sale, a new shipment of the product, compatibly with the availability of the same in the warehouse or at the Partner, without further costs or burdens for the user, or, to refund the order in full in the case of Direct sale or to ensure that the Partner (directly or through Enoteca Compagnucci) proceeds with the reimbursement in the event of an Intermediate Sale.