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Refund Policy

Information on the right of withdrawal and refunds


The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Enoteca Compagnucci or with the Partner without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the effects of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on Enoteca Compagnucci. The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 of the Consumer Code, by email to The email must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless Enoteca Compagnucci does not collect the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the User has communicated to Enoteca Compagnucci or the Partner its decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply the document received by Enoteca Compagnucci following the aforementioned withdrawal notice on the packaging, in which the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid its loss or the inability to identify the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case where Enoteca Compagnucci has not informed the same about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for their intended use and free from signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Enoteca Compagnucci, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the event that the reimbursement has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in value of the asset.

Enoteca Compagnucci can refuse to accept a withdrawal for food products that have been consumed even partially. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

Exceptions of the right of withdrawal

It is understood in any case that, with reference to the provision of services, the right of withdrawal cannot be exercised by the User after the complete supply of the products by Enoteca Compagnucci if the supply itself has begun with the express agreement of the User and he has accepted to lose the right of withdrawal following the full execution of the service by Enoteca Compagnucci

In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.


Any disbursement of sums by way of reimbursement by Enoteca Compagnucci, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. Enoteca Compagnucci will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a result of using the different means of payment. If the User has expressly chosen a different type of delivery that provides for delivery costs higher than those related to the standard delivery offered by Enoteca Compagnucci ("Additional Costs"), the latter will not be required to reimburse the related Additional Costs. It is understood that, with the exception of cases in which Enoteca Compagnucci has decided to collect the goods directly, Enoteca Compagnucci may withhold the reimbursement until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.